The Standard Chartered Kuala Lumpur Marathon (SCKLM) was the first marathon which ActiveXplorers.com was involved in. The event organiser agreed for ActiveXplorers.com to be its exclusive travel partner, while also fending off other travel agencies for this exclusivity.
ActiveXplorers.com also had the privilege in providing a VIP service to one lucky runner, who the opportunity to experience being escorted directly by a representative of ActiveXplorers.com from the aircraft he flying on had just landed in the Kuala Lumpur International Airport. Part of this VIP services was to provide a personal service by escorting our runners through the Passport Control area and through the Customs Check area with minimum waiting and without queuing or any fuss.
During the SCKLM 2013 event had to be postponed from its original date in June due to the haze situation. Runners were only informed four days before the event where the organisers had to decide whether to postpone or to proceed with the original date. The organisers decided to postpone and to hold a press conference. That was when the ActiveXplorers.com team jumped into full gear to update our runners and provide different options to our runners and to put in place all the necessary arrangements according to what the runners require. We put in place three options for our runners: the runners could choose to either to proceed with their existing arrangement, the second choice that they had was to postpone their travel arrangements to the following Marathon date, and the final choice was to cancel the entire trip with a full refund. All the runners were ultimately very happy that they were given these choices and that ActiveXplorers.com could come up with these arrangements within less than 24 hours of the Marathon organisers having to do a press conference on the postponement of the Marathon event.